Julia Michaels isn’t the only one with issues — even the most usable, well-designed sites often still have a minor usability issue or two! Regardless, one of the most important aspects of a UX designer’s job is identifying and categorizing usability issues — and providing logical, actionable design recommendations to solve them.
In this lecture, you can expect:
- Usability issue selection criteria
- More info on the think-aloud protocol
- The effect of expert blindspot
- How to create severity ratings
- The influence of Evaluator Effect
- And a little more on the hotly-debated Magic Number 5.
📺 Lecture
🎢 Slides
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Further Resources
Think Aloud Method
Example Case Study
🏡 Helping homeowners understand their home value on Zillow
In this UX case study, designer Francis Tung articulates and visualizes the usabilities issues with a particular feature of Zillow: the comparable homes tool. She outlines the existing user flow, proposes a new user flow to solve the issues, and provides a new UI to fix the problems.