In addition to the resources in This Is Service Design Doing, here are some resources that might be useful for you as you’re learning and thinking about creating your customer experience journey maps.
UXPressia first steps + resources
Here are some practical steps to get started with UXPressia, shared by Nina Tsarykovich, UXPressia’s Head of Customer Support1:
- Once students log in, they will have 2 workspaces on their dashboard: the shared workspace which is on Pro and the Personal free workspace.
- View instructions for how to switch between workspaces from the dashboard.
- Students should create projects in the Pro workspace and not in the free one (they will see the ‘Pro’ sign next to the workspace name). This way, they will be able to utilize all Pro features: create an unlimited number of projects, share their work with all workspace members, export their work in PDF, use Presenting mode, etc.
Further, some great resources from UXPressia about getting started with CJM:
- Step-by-step guides into journey mapping and personas
- A quick tutorial on using UXPressia to create CJMs
- UXPressia has many templates to work from, with map examples and helpful links on each template page
- UXPressia’s Help Center might contain answers to issues you encounter
- If anyone is interested, we can arrange free access to UXPressia Academy. Send me Slack DM if you are!
Additional resources
The following resources might be helpful as you get started working on your project.
More About Journey Mapping
- Mapping Journeys – Step-by-step process for getting started from the authors of TISDD
- The No-Nonsense Guide to Mapping the Customer Journey
- How to create a Customer Journey Map
- A simple collaborative CJM exercise
- Adaptive Path’s Guide to Experience Mapping (PDF download)
- Customer Journey Mapping with Figma
Other Journey Mapping Tools and Templates
Keep in mind that templates are a starting point–> not a destination! You’ll want to add your own columns and rows as needed. Figure out the story you are trying to tell and the type of data you want to include. Use the resources here and in This is Service Design Doing to help you make strategic decisions about how you develop your CJM!
Figma Templates
There are a myriad of excellent templates for both Figma and FigJam. Search the community to see what you can find!
- Simple User Journey Map
- User Journey Map + persona
- User Journey Map in Figjam
- Interactive Journey Map (this one is great if you have some experience with Figma)
Canva Templates
I’m including a few example templates on the free version of Canva. If you have a paid version there’s an even more robust collection.
Tools
These are tools we are exploring this semester in addition to UXPressia.
Prototyping
- Figma101 from Shift Nudge (an excellent tutorial for beginners!)
- Guide to prototyping with Figma
- Making Prototypes with Keynote
- Making Clickable prototypes with PowerPoint
- Prototyping with Canva
- Protopie
With some light edits from me↩