{"id":407,"date":"2021-03-02T20:18:48","date_gmt":"2021-03-02T20:18:48","guid":{"rendered":"https:\/\/ux.mynmi.net\/?page_id=407"},"modified":"2021-03-02T20:18:48","modified_gmt":"2021-03-02T20:18:48","slug":"issue-based-metrics","status":"publish","type":"page","link":"https:\/\/nmi.cool\/ux\/issue-based-metrics\/","title":{"rendered":"Issue-Based Metrics"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Think-Aloud Method (Instructions &amp; Demo)\" width=\"660\" height=\"371\" src=\"https:\/\/www.youtube.com\/embed\/-q__eqNevb4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption>Think-Aloud Method by Amber Simpson<\/figcaption><\/figure>\n\n\n\n<p>Julia Michaels isn&#8217;t the only one with issues \u2014 even the most usable, well-designed sites often still have a minor usability issue or two! Regardless, one of the most important aspects of a UX designer&#8217;s job is identifying and categorizing usability issues \u2014 and providing logical, actionable design recommendations to solve them.<\/p>\n\n\n\n<p>In this lecture, you can expect: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Usability issue selection criteria<\/li><li>More info on the think-aloud protocol <\/li><li>The effect of expert blindspot <\/li><li>How to create severity ratings <\/li><li>The influence of Evaluator Effect<\/li><li>And a little more on the hotly-debated Magic Number 5.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">? Lecture<\/h2>\n\n\n\n<div style=\"max-width:608px\"><div style=\"padding-bottom:66.118421052632%\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">? Slides<\/h2>\n\n\n\n\n\n\n\n<h4 class=\"wp-block-heading\"><a rel=\"noreferrer noopener\" href=\"https:\/\/docs.google.com\/presentation\/d\/11hwZFSAFj8I-5cgVI39rvqe3ZmZNlKPIncnmu-xNrj0\/edit?usp=sharing\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/docs.google.com\/presentation\/d\/11hwZFSAFj8I-5cgVI39rvqe3ZmZNlKPIncnmu-xNrj0\/edit?usp=sharing\">\u27a1\ufe0f Open Slides in a New Tab<\/a><\/h4>\n\n\n\n<h2 class=\"wp-block-heading\">Further Resources<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Think Aloud Method<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Method Manual: Think Aloud Protocol\" width=\"660\" height=\"371\" src=\"https:\/\/www.youtube.com\/embed\/pxsJkAk_eo0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption>From the School-That-Must-Not-Be-Named, here&#8217;s a more in-depth review of the Think Aloud Method. <\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Example Case Study<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">? <a rel=\"noreferrer noopener\" href=\"https:\/\/www.francestung.com\/case-studies-1\/2019\/4\/12\/helping-homeowners-understand-their-home-value-on-zillow\" data-type=\"URL\" data-id=\"https:\/\/www.francestung.com\/case-studies-1\/2019\/4\/12\/helping-homeowners-understand-their-home-value-on-zillow\" target=\"_blank\">Helping homeowners understand their home value on Zillow <\/a><\/h4>\n\n\n\n<p>In this UX case study, designer Francis Tung articulates and visualizes the usabilities issues with a particular feature of Zillow: the comparable homes tool. She outlines the existing user flow, proposes a new user flow to solve the issues, and provides a new UI to fix the problems. <\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Julia Michaels isn&#8217;t the only one with issues \u2014 even the most usable, well-designed sites often still have a minor usability issue or two! Regardless, one of the most important aspects of a UX designer&#8217;s job is identifying and categorizing usability issues \u2014 and providing logical, actionable design recommendations to solve them. In this lecture, &hellip; <a href=\"https:\/\/nmi.cool\/ux\/issue-based-metrics\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Issue-Based Metrics<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nmi.cool\/ux\/wp-json\/wp\/v2\/pages\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nmi.cool\/ux\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nmi.cool\/ux\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nmi.cool\/ux\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nmi.cool\/ux\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":0,"href":"https:\/\/nmi.cool\/ux\/wp-json\/wp\/v2\/pages\/407\/revisions"}],"wp:attachment":[{"href":"https:\/\/nmi.cool\/ux\/wp-json\/wp\/v2\/media?parent=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}