{"id":454,"date":"2020-05-23T16:08:06","date_gmt":"2020-05-23T20:08:06","guid":{"rendered":"http:\/\/cx.local\/?page_id=454"},"modified":"2026-04-23T21:12:16","modified_gmt":"2026-04-23T21:12:16","slug":"final-project-resources-tools","status":"publish","type":"page","link":"https:\/\/nmi.cool\/cx\/final-project-resources-tools\/","title":{"rendered":"Final Project Resources + Tools"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/18\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-1024x1024.png\" alt=\"Historical map of the City of Athens, Georgia\" class=\"wp-image-538\" srcset=\"https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/18\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-1024x1024.png 1024w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/18\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-300x300.png 300w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/18\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-150x150.png 150w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/18\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-768x768.png 768w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/18\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM.png 1468w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In addition to the resources in <em>This Is Service Design Doing<\/em>, here are some resources that might be useful for you as you&#8217;re learning and thinking about creating your customer experience journey maps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Additional resources<\/h2>\n\n\n\n<p>The following resources might be helpful as you get started working on your project.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">More About Journey Mapping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.thisisservicedesigndoing.com\/methods\/mapping-journeys\">Mapping Journeys<\/a> &#8211; Step-by-step process for getting started from the authors of <em>TISDD<\/em><\/li>\n\n\n\n<li><a href=\"https:\/\/www.usertesting.com\/blog\/customer-journey-mapping\">The No-Nonsense Guide to Mapping the Customer Journey<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uxmastery.com\/how-to-create-a-customer-journey-map\/\">How to create a Customer Journey Map<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nngroup.com\/articles\/journey-map-digital-template\/\">A simple collaborative CJM exercise<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/18\/2022\/03\/Adaptive_Paths_Guide_to_Experience_Mapping.pdf\">Adaptive Path&#8217;s Guide to Experience Mapping<\/a> (PDF download) <\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.figma.com\/templates\/customer-journey-mapping\/\" target=\"_blank\">Customer Journey Mapping<\/a> with Figma<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Other Journey Mapping Tools and Templates<\/h3>\n\n\n\n<p>Keep in mind that templates are a starting point&#8211;&gt; not a destination! You&#8217;ll want to add your own columns and rows as needed. Figure out the story you are trying to tell and the type of data you want to include. Use the resources here and in&nbsp;<em>This is Service Design Doing&nbsp;<\/em>to help you make strategic decisions about how you develop your CJM!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Figma Templates<\/h4>\n\n\n\n<p>There are a myriad of excellent templates for both Figma and FigJam. Search the community to see what you can find! <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/1042989556299737945\/user-journey-map?fuid=1114123852222533339\" target=\"_blank\" rel=\"noreferrer noopener\">Simple User Journey Map<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/989583520874577623\" target=\"_blank\" rel=\"noreferrer noopener\">User Journey Map + persona<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/966572707753738921\" target=\"_blank\" rel=\"noreferrer noopener\">User Journey Map in Figjam<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/812358656900783385\/interactive-journey-map?fuid=1114123852222533339\" target=\"_blank\" rel=\"noreferrer noopener\">Interactive Journey Map<\/a>&nbsp;(this one is great if you have some experience with Figma)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Canva Templates<\/h4>\n\n\n\n<p>I&#8217;m including a few example templates on the free version of Canva. If you have a paid version there&#8217;s an even more robust collection. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.canva.com\/templates\/EAFq02w_QcA-customer-journey-map-whiteboard\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Journey Map Whiteboard<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canva.com\/templates\/EAFCKOQ46Ko-customer-journey-whiteboard\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Journey Map Brainstorm<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canva.com\/templates\/EAFxFife3Ow-doodle-sketch-customer-journey-map-brainstorm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Journey Map Sketch<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Tools<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/smaply.com\/\" data-type=\"link\" data-id=\"http:\/\/smaply.com\/\">Smaply <\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Prototyping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/shiftnudge.com\/figma\">Figma101<\/a> from Shift Nudge (an excellent tutorial for beginners!) <\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/help.figma.com\/hc\/en-us\/articles\/360040314193-Guide-to-prototyping-in-Figma\" target=\"_blank\">Guide to prototyping<\/a> with Figma<\/li>\n\n\n\n<li><a href=\"https:\/\/www.smashingmagazine.com\/2015\/08\/animating-in-keynote\/\" target=\"_blank\" rel=\"noreferrer noopener\">Making Prototypes with Keynote<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/medium.com\/kennethlng\/clickable-app-prototyping-with-powerpoint-207aa5276c3b\" target=\"_blank\" rel=\"noreferrer noopener\">Making Clickable prototypes with PowerPoint<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canva.com\/prototypes\/\" data-type=\"URL\" data-id=\"https:\/\/www.canva.com\/prototypes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Prototyping with Canva<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.protopie.io\">Protopie<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In addition to the resources in This Is Service Design Doing, here are some resources that might be useful for you as you&#8217;re learning and thinking about creating your customer experience journey maps. Additional resources The following resources might be helpful as you get started working on your project. More About Journey Mapping Other Journey &hellip; <a href=\"https:\/\/nmi.cool\/cx\/final-project-resources-tools\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Final Project Resources + Tools<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages\/454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/comments?post=454"}],"version-history":[{"count":10,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages\/454\/revisions"}],"predecessor-version":[{"id":873,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages\/454\/revisions\/873"}],"wp:attachment":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/media?parent=454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}