{"id":454,"date":"2020-05-23T16:08:06","date_gmt":"2020-05-23T20:08:06","guid":{"rendered":"http:\/\/cx.local\/?page_id=454"},"modified":"2025-05-23T23:57:07","modified_gmt":"2025-05-23T23:57:07","slug":"final-project-resources-tools","status":"publish","type":"page","link":"https:\/\/nmi.cool\/cx\/final-project-resources-tools\/","title":{"rendered":"Final Project Resources + Tools"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/8\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-1024x1024.png\" alt=\"\" class=\"wp-image-538\" srcset=\"https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/8\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-1024x1024.png 1024w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/8\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-300x300.png 300w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/8\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-150x150.png 150w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/8\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM-768x768.png 768w, https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/8\/2022\/03\/Screen-Shot-2020-05-21-at-5.56.20-PM.png 1468w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In addition to the resources in <em>This Is Service Design Doing<\/em>, here are some resources that might be useful for you as you&#8217;re learning and thinking about creating your customer experience journey maps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">UXPressia first steps + resources<\/h2>\n\n\n\n<p>Here are some practical steps to get started with UXPressia, shared by Nina Tsarykovich, UXPressia&#8217;s Head of Customer Support<a href=\"#footnote-1-454\" id=\"note-1-454\" rel=\"footnote\">1<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once students log in, they will have 2 workspaces on their dashboard: the shared workspace which is on Pro and the Personal free workspace.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/help.uxpressia.com\/en\/articles\/1764053-switch-between-workspaces\">View instructions<\/a> for how to switch between workspaces from the dashboard.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Students should create projects in the&nbsp;<strong>Pro workspace<\/strong>&nbsp;and not in the free one (they will see the &#8216;Pro&#8217; sign next to the workspace name). This way, they will be able to utilize all Pro features: create an unlimited number of projects, share their work with all workspace members, export their work in PDF, use Presenting mode, etc.<\/li>\n<\/ul>\n\n\n\n<p>Further, some great resources from UXPressia about getting started with CJM:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Step-by-step guides into <a href=\"https:\/\/krypton.ams3.cdn.digitaloceanspaces.com\/downloads\/guide\/cjm_guide_UXPressia.pdf\">journey mapping<\/a> and <a href=\"https:\/\/krypton.ams3.cdn.digitaloceanspaces.com\/downloads\/guide\/Persona_Guide.pdf\">personas<\/a><\/li>\n\n\n\n<li>A <a href=\"https:\/\/www.youtube.com\/watch?v=WsoLNvAN6gc\">quick tutorial<\/a> on using UXPressia to create CJMs<\/li>\n\n\n\n<li>UXPressia has many <a href=\"https:\/\/uxpressia.com\/templates\">templates<\/a> to work from, with map examples and helpful links on each template page<\/li>\n\n\n\n<li>UXPressia&#8217;s&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/help.uxpressia.com\/en\/\" target=\"_blank\">Help Center<\/a>&nbsp;might contain answers to issues you encounter<\/li>\n\n\n\n<li>If anyone is interested, we can arrange free access to <a href=\"https:\/\/www.academy.uxpressia.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">UXPressia Academy<\/a>. Send me Slack DM if you are!<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Additional resources<\/h2>\n\n\n\n<p>The following resources might be helpful as you get started working on your project.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">More About Journey Mapping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.thisisservicedesigndoing.com\/methods\/mapping-journeys\">Mapping Journeys<\/a> &#8211; Step-by-step process for getting started from the authors of <em>TISDD<\/em><\/li>\n\n\n\n<li><a href=\"https:\/\/www.usertesting.com\/blog\/customer-journey-mapping\">The No-Nonsense Guide to Mapping the Customer Journey<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uxmastery.com\/how-to-create-a-customer-journey-map\/\">How to create a Customer Journey Map<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.nngroup.com\/articles\/journey-map-digital-template\/\">A simple collaborative CJM exercise<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/nmi.cool\/cx\/wp-content\/uploads\/sites\/8\/2022\/03\/Adaptive_Paths_Guide_to_Experience_Mapping.pdf\">Adaptive Path&#8217;s Guide to Experience Mapping<\/a> (PDF download) <\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.figma.com\/templates\/customer-journey-mapping\/\" target=\"_blank\">Customer Journey Mapping<\/a> with Figma<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Other Journey Mapping Tools and Templates<\/h3>\n\n\n\n<p>Keep in mind that templates are a starting point&#8211;&gt; not a destination! You&#8217;ll want to add your own columns and rows as needed. Figure out the story you are trying to tell and the type of data you want to include. Use the resources here and in&nbsp;<em>This is Service Design Doing&nbsp;<\/em>to help you make strategic decisions about how you develop your CJM!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Figma Templates<\/h4>\n\n\n\n<p>There are a myriad of excellent templates for both Figma and FigJam. Search the community to see what you can find! <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/1042989556299737945\/user-journey-map?fuid=1114123852222533339\" target=\"_blank\" rel=\"noreferrer noopener\">Simple User Journey Map<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/989583520874577623\" target=\"_blank\" rel=\"noreferrer noopener\">User Journey Map + persona<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/966572707753738921\" target=\"_blank\" rel=\"noreferrer noopener\">User Journey Map in Figjam<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.figma.com\/community\/file\/812358656900783385\/interactive-journey-map?fuid=1114123852222533339\" target=\"_blank\" rel=\"noreferrer noopener\">Interactive Journey Map<\/a>&nbsp;(this one is great if you have some experience with Figma)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Canva Templates<\/h4>\n\n\n\n<p>I&#8217;m including a few example templates on the free version of Canva. If you have a paid version there&#8217;s an even more robust collection. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.canva.com\/templates\/EAFq02w_QcA-customer-journey-map-whiteboard\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Journey Map Whiteboard<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canva.com\/templates\/EAFCKOQ46Ko-customer-journey-whiteboard\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Journey Map Brainstorm<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canva.com\/templates\/EAFxFife3Ow-doodle-sketch-customer-journey-map-brainstorm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Journey Map Sketch<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Tools<\/h4>\n\n\n\n<p>These are tools we are exploring this semester in addition to UXPressia. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/smaply.com\/\" data-type=\"link\" data-id=\"http:\/\/smaply.com\/\">Smaply <\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Prototyping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/shiftnudge.com\/figma\">Figma101<\/a> from Shift Nudge (an excellent tutorial for beginners!) <\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/help.figma.com\/hc\/en-us\/articles\/360040314193-Guide-to-prototyping-in-Figma\" target=\"_blank\">Guide to prototyping<\/a> with Figma<\/li>\n\n\n\n<li><a href=\"https:\/\/www.smashingmagazine.com\/2015\/08\/animating-in-keynote\/\" target=\"_blank\" rel=\"noreferrer noopener\">Making Prototypes with Keynote<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/medium.com\/kennethlng\/clickable-app-prototyping-with-powerpoint-207aa5276c3b\" target=\"_blank\" rel=\"noreferrer noopener\">Making Clickable prototypes with PowerPoint<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.canva.com\/prototypes\/\" data-type=\"URL\" data-id=\"https:\/\/www.canva.com\/prototypes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Prototyping with Canva<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.protopie.io\">Protopie<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<div class=\"footnotes\"><hr \/><ol><li id=\"footnote-1-454\" class=\"footnote\"><p>With some light edits from me<a href=\"#note-1-454\" class=\"footnote-return\">&#8617;<\/a><\/p><\/li><!--\/#footnote-1.footnote--><\/ol><\/div><!--\/#footnotes-->","protected":false},"excerpt":{"rendered":"<p>In addition to the resources in This Is Service Design Doing, here are some resources that might be useful for you as you&#8217;re learning and thinking about creating your customer experience journey maps. UXPressia first steps + resources Here are some practical steps to get started with UXPressia, shared by Nina Tsarykovich, UXPressia&#8217;s Head of &hellip; <a href=\"https:\/\/nmi.cool\/cx\/final-project-resources-tools\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Final Project Resources + Tools<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages\/454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/comments?post=454"}],"version-history":[{"count":7,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages\/454\/revisions"}],"predecessor-version":[{"id":821,"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/pages\/454\/revisions\/821"}],"wp:attachment":[{"href":"https:\/\/nmi.cool\/cx\/wp-json\/wp\/v2\/media?parent=454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}